Terms of Service

Effective Date: May 16, 2025

The following Terms of Service govern the relationship between you (the end user) and Santana Mental Health Services (“we,” “us,” or “our”). These terms apply to the use of our website and services provided through it. By accessing or using our website (santanamhs.com), you agree to be bound by these Terms of Service, our Privacy Policy, and all applicable laws and regulations.

1. Acceptance of Terms

By accessing this website, you are agreeing to:

  • Comply with these Terms of Service and all applicable federal, state, and local laws;

  • Use the site only in the United States, and only if you are physically located in a state where our providers are licensed to practice.

If you do not agree with any part of these terms, you are prohibited from using or accessing this website.

2. Use License

You are granted a limited, non-exclusive, non-transferable license to use the materials (text, graphics, documents, forms, or software) on this website for personal, non-commercial, temporary use only.

You may not:

  • Copy, modify, or distribute any content;

  • Use the content for commercial purposes;

  • Reverse engineer or decompile any part of the website;

  • Remove any copyright or proprietary notations;

  • "Mirror" the site on another server.

This license automatically terminates if you violate any of these restrictions and may be terminated by us at any time.

3. Disclaimer and Limitation of Liability

The materials and services on this website are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, or non-infringement.

We strive to provide accurate information, including insurance benefit estimates, but do not guarantee the accuracy, completeness, or suitability of any information or content provided on the site.

Santana Mental Health Services is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or services—even if we have been advised of the possibility of such damages. Our total liability for any claim shall not exceed $100.

4. Information You Submit

By submitting information through our website, you grant us permission to use it in accordance with our [Privacy Policy], including for:

  • Matching you with a licensed provider,

  • Coordinating care,

  • Submitting insurance claims,

  • Verifying coverage with clearinghouses and payers.

You are solely responsible for the accuracy and truthfulness of the information you provide. Knowingly submitting false or misleading health or insurance information may constitute insurance fraud, a federal crime.

You agree to indemnify and hold us harmless against all claims, damages, and expenses (including attorneys’ fees) resulting from your use of the site or your violation of these Terms—except for those arising from our own willful misconduct.

5. Third-Party Content

This website may contain references or links to third-party content or services. We do not endorse or assume responsibility for the accuracy, availability, or legality of any third-party content. Your use of third-party services is at your own risk.

6. Links

We are not responsible for the content of any websites linked to ours. Inclusion of a link does not imply endorsement. Accessing any third-party website is at your own risk.

7. Modifications

We may update these Terms of Service at any time without notice. By using the website, you agree to be bound by the then-current version.

8. Governing Law

These Terms are governed by the laws of the State of Florida, with jurisdiction in Miami-Dade County, Florida, or, when applicable, North Carolina. By using our site, you consent to the exclusive jurisdiction of these courts for any disputes arising from or relating to these Terms.

9. Geographic Limitations

We operate within the United States, and our providers are only licensed in specific states, including Florida and North Carolina. By booking a session, you confirm you are physically present in a state where your provider is licensed to practice.

10. SMS/Text Notifications

By providing your phone number, you consent to receive:

  • Appointment reminders and updates,

  • Coordination of care messages,

  • Payment or insurance-related notices,

  • Communications via SMS or automated phone calls from Santana Mental Health Services and its authorized staff.

10.2 SMS/Text Marketing Messages

If you opt in, you agree to receive promotional text messages (e.g., provider availability, practice updates, educational resources). Message frequency may vary. Message/data rates may apply. Text STOP to opt out or HELP for assistance.

11. Contact Information

For questions about these Terms, please contact:

Santana Mental Health Services
Email: admin@santanamhs.com
Phone: (786) 228 - 6892
Website: www.santanamhs.com